Get in Touch

Contact

Every message reaches a senior engineer or director — not a queue. We respond within one business day.

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How Can We Help?

Prefer a Direct Line?

Use the form for project enquiries, or scroll down to reach Legal, Billing, Security, or Compliance directly.

Discovery & Engagement

Discovery Calls & General Enquiries

New engagements, service questions, capability discussions and everything that doesn't fit another category.

engage@eiddisolutions.com
Responds within 1 business day
Legal

NDA Requests & Legal Matters

Mutual NDA requests, contract questions, compliance enquiries and all legal correspondence.

legal@eiddisolutions.com
NDA countersigned within 1 business day
Procurement

RFP / RFI Submissions

Formal procurement submissions. Send RFP/RFI documents directly — we acknowledge within 4 business hours and respond by your deadline.

engage@eiddisolutions.com
Acknowledged within 4 business hours
Billing

Billing & Invoicing

Invoice queries, payment confirmation, refund requests and all billing correspondence. See our Refund Policy before submitting a dispute.

billing@eiddisolutions.com
Responds within 2 business days
Security

Security Incidents & AUP Violations

Report security incidents on EIDDI-managed systems, AUP violations or suspicious activity. Treated as priority — reviewed within 2 hours.

security@eiddisolutions.com
Priority — reviewed within 2 hours
Compliance

AML, KYC & Compliance

AML/KYC queries, SAR-related matters, sanctions compliance enquiries and all regulatory correspondence. See our AML Policy.

compliance@eiddisolutions.com
Responds within 2 business days
Entity Details

EIDDI Solutions LLC

Legal NameEIDDI Solutions LLC
Entity TypeFlorida LLC
EIN30-1489816
Address7901 4th St N, Ste 300
St. Petersburg, FL 33702, USA
Phone+1 (323) 916-8269
WhatsApp+1 (971) 871-8590
WhatsApp+1 (971) 871-8590
Governing LawFlorida, USA
Full Companyeiddisolutions.com

This contact page is for EIDDI's IT & Technology vertical only. For the full EIDDI Solutions company, visit www.eiddisolutions.com

Response Times & Hours

When to Expect a Response

Discovery Calls & EnquiriesWithin 1 business day
NDA RequestsWithin 1 business day
RFP/RFI AcknowledgementWithin 4 business hours
Billing QueriesWithin 2 business days
Security IncidentsWithin 2 hours (priority)
Compliance MattersWithin 2 business days

Business Hours

Email & AsyncInbox open 24/7 — response on next availability
Discovery CallsMon–Fri, 9am–6pm ET
Managed IT Operations24/7 — included in retainer
Security Incidents24/7 response — scoped to signed retainer agreements