Pillar 1 — Primary Service

TechFusion 360

Secure. Resilient. Always On.

Your entire IT environment — infrastructure, security, workplace tools and compliance — managed proactively under one agreement, so your team focuses on business outcomes, not technology problems.

24/7
Infrastructure & Security Monitoring
<4hr
Critical Incident Response SLA
99.9%
Uptime Target
Zero
Unmanaged Patch Exposure
Core Operations

Infrastructure Management

Proactive, round-the-clock management of your entire IT infrastructure — preventing problems before they impact your business and resolving incidents fast when they do.

OpsGuard — Proactive Monitoring

Predict. Prevent. Protect.

Continuous surveillance of your server estate, network devices and applications — with automated alerting, threshold-based escalation and immediate engineer response before end users ever notice an issue.

  • CPU, memory, disk and network performance monitoring
  • Automated patch deployment and pre-deployment testing
  • Incident detection, triage and escalation workflows
  • Monthly performance and health reporting
  • Configuration drift detection and remediation

MailSync — Email Administration

The backbone of business communication.

Expert day-to-day management of your business email platform — keeping communication flowing, secure and compliant without consuming your internal team's time or attention.

  • Microsoft 365, Google Workspace and Zoho Mail management
  • User provisioning, licensing and quota management
  • Advanced spam filtering and anti-phishing policies
  • Email archiving and compliance reporting
  • DLP policies and data retention configuration

TechAssist — 24/7 Helpdesk

Support without delay.

Around-the-clock technical support for your entire team — resolving hardware, software, connectivity and account issues fast through a structured ticketing system with defined SLA response times.

  • Ticket-based and live channel support options
  • Remote diagnostics and resolution
  • Tiered escalation to senior engineers
  • SLA-defined response and resolution times
  • User satisfaction tracking and reporting

Cloud & Backup Management

Always recoverable.

Your data protected, replicated and verifiably recoverable — always. We design and manage your entire backup and disaster recovery strategy so that when the unexpected happens, the path back is fast, tested and clear.

  • Cloud-native backup scheduling and policy management
  • Offsite replication and geo-redundant storage
  • Regular recovery testing and validation exercises
  • SLA-aligned RTO and RPO definition and delivery
  • Azure Backup, AWS Backup and on-premises solutions

Modern Workplace Management

Productive from anywhere.

End-to-end management of your employee technology environment — from device provisioning and software deployment to collaboration tools and remote access — ensuring every team member works efficiently regardless of location.

  • Microsoft 365 and Google Workspace administration
  • Device lifecycle management — provisioning, patching, retirement
  • Remote access and VPN management
  • Software licensing optimisation and procurement
  • Teams, Zoom and collaboration platform administration

Business Process IT Support

IT aligned to operations.

Technology support that maps directly to how your business runs — not generic break-fix, but structured IT service delivery aligned to your workflows, departments and operational priorities.

  • IT service mapping to business processes
  • Workflow automation and tool integration
  • Vendor management and third-party coordination
  • IT asset tracking and lifecycle reporting
  • Quarterly IT strategy and roadmap reviews

Cybersecurity

Security Operations & Defence

Cyber threats don't keep business hours — and neither do we. A layered security framework covering your people, endpoints, network, cloud and identities, backed by a 24/7 Security Operations Centre.

24/7 Security Operations Centre

Eyes on your environment. Always.

A dedicated SOC team monitoring your entire environment around the clock — detecting threats, correlating alerts across systems and responding before breaches escalate. Intelligent automation accelerates triage; experienced analysts make the calls.

  • Real-time threat detection and correlation
  • SIEM log management and analysis
  • Automated playbook-driven incident triage
  • Cloud, email, endpoint and network coverage
  • Monthly threat intelligence and incident reports

EDR & MDR — Endpoint Protection

Stop threats at the device level.

Next-generation endpoint detection and response deployed across every device in your environment — identifying malicious behaviour patterns, isolating compromised endpoints and neutralising threats in real time before they move laterally across your network.

  • Behavioural threat detection beyond signature-based AV
  • Automated endpoint isolation on confirmed threat
  • Ransomware rollback and forensic investigation
  • Managed response — analysts act, not just alert
  • Windows, macOS and Linux coverage

vCISO — Virtual Security Leadership

CISO expertise. Fraction of the cost.

Access to senior cybersecurity leadership on a fractional basis — providing strategic security direction, board-level reporting, policy development and risk governance without the overhead of a full-time hire. Ideal for growth-stage businesses building their security programme.

  • Security strategy development and roadmap planning
  • Risk register creation and management
  • Board and stakeholder security reporting
  • Security policy and procedure documentation
  • Vendor security assessment and due diligence

IT Security Audit & Assessment

Know your exposure before attackers do.

A structured, end-to-end audit of your IT infrastructure from a security perspective — identifying vulnerabilities, misconfigurations and gaps across your network, endpoints, cloud environment and identity systems, with a prioritised remediation roadmap delivered at close.

  • Network and perimeter vulnerability assessment
  • Cloud security posture review (Azure, AWS, GCP)
  • Identity and access management review
  • Security policy gap analysis
  • Prioritised remediation roadmap with effort estimates

Zero Trust Security Framework

Never trust. Always verify.

Implementation of a Zero Trust architecture — replacing the outdated perimeter-based security model with continuous verification of every user, device and application request regardless of network location. Dramatically reduces the blast radius of any successful breach.

  • Identity-centric access control with MFA and conditional access
  • Micro-segmentation and least-privilege access policies
  • Device health and compliance verification
  • SaaS and cloud app access governance
  • Continuous session risk evaluation

Compliance & Risk Management

Regulated industries. Confident outcomes.

Practical, documented compliance support for regulated US industries — mapping your controls to the frameworks your business is measured against and maintaining the evidence your auditors need, without creating a compliance bureaucracy that slows your team down.

  • HIPAA, SOC 2, PCI-DSS and NIST alignment
  • Risk register development and maintenance
  • Control mapping and gap remediation
  • Audit evidence collection and documentation
  • Incident response planning and tabletop exercises

Identity & Access

Identity Security & Access Governance

Identity is the new perimeter. Ensuring the right people have the right access to the right systems — and nothing more — is the foundation of modern security.

Identity & Access Management

Right access. Right people. Right time.

Centralised identity governance ensuring every user — employee, contractor or partner — has precisely the access their role requires and nothing beyond that. Automated provisioning and de-provisioning removes the risk of orphaned accounts and excessive permissions lingering in your environment.

  • Active Directory and Azure AD management
  • Role-based access control (RBAC) implementation
  • Joiner-mover-leaver process automation
  • Privileged access management (PAM)
  • Single sign-on (SSO) and MFA enforcement

Microsoft 365 Security Management

Secure your most-used platform.

Dedicated security configuration and ongoing management for Microsoft 365 — the platform where most of your business data lives and most of your users spend their time. We lock it down, monitor it continuously and keep it aligned with Microsoft's ever-evolving security recommendations.

  • Microsoft Defender for 365 deployment and tuning
  • Conditional access and Intune MDM management
  • Microsoft Secure Score optimisation
  • Teams, SharePoint and OneDrive data governance
  • eDiscovery and legal hold configuration

Incident Response Planning

Prepared before the breach.

A documented, practised incident response capability — so that when a security event occurs, your team knows exactly what to do, who does it and in what order. Speed and clarity in the first hours of an incident determine the outcome.

  • Incident response plan development and documentation
  • Tabletop exercise facilitation
  • Playbook creation for common attack scenarios
  • Communication and escalation chain documentation
  • Post-incident review and lessons-learned integration

Transparent, Fixed Monthly Pricing

TechFusion 360 is priced as a fixed monthly retainer — scoped precisely to your environment size, user count, security requirements and SLA. No per-ticket charges, no surprise invoices, no ambiguity.

A detailed line-item proposal is delivered within 48 hours of your discovery call. Payment is accepted via Payoneer, Wise or wire transfer. All invoices issued under EIDDI Solutions LLC • EIN 30-1489816 • St. Petersburg, FL.

Accepted Payment Methods
Payoneer
Wise
Wire Transfer (USD)

All transactions SSL encrypted. Invoices issued under EIDDI Solutions LLC · EIN 30-1489816 · St. Petersburg, FL.