Information We Collect

Information you provide directly:

• Contact form submissions — name, email, phone number, company name and message
• Service enquiries, project briefs and consultation requests
• Email and written correspondence
• Payment information processed by our payment providers — EIDDI does not store card numbers or full payment credentials
• Signed contracts and statements of work

Information collected automatically:

• IP address and approximate geographic location (country/region — used for geo-routing)
• Browser type, operating system and device information
• Pages visited, time on page and referring URLs
• Cookies and similar tracking technologies (see Section 6)

How We Use Your Information

• To respond to enquiries and communicate about potential or active service engagements
• To deliver, manage and support contracted services
• To process payments and issue invoices under EIDDI Solutions LLC · EIN 30-1489816
• To fulfil legal and regulatory obligations, including AML/KYC requirements
• To improve our website and service offerings
• To detect and prevent fraud, security incidents and policy violations
• To send transactional and service-related communications — we do not send unsolicited marketing emails

Legal Basis for Processing

We process personal data on the following lawful bases:

• Contract performance — to deliver services you have engaged us for
• Legitimate interests — to operate, improve and secure our business
• Legal obligation — to comply with applicable US federal and state law, including AML regulations
• Consent — where you have explicitly provided it (e.g. newsletter sign-up)

Data Sharing

EIDDI does not sell, rent or trade personal data to third parties. We share data only with:

• Payment platforms — Payoneer and Wise, each subject to their own privacy policies and regulatory compliance programmes; bank wire transfers are processed through the banking system
• IT service providers — hosting, email delivery and analytics providers operating under data processing agreements with EIDDI
• Professional advisors — legal counsel, accountants and auditors bound by confidentiality obligations
• Legal authorities — where required by law, court order or legitimate regulatory obligation (including FinCEN reporting under US AML law)

Data Retention

• Business records and contracts — retained for 7 years as required by US tax and accounting law
• AML/KYC records — retained for a minimum of 5 years from the end of the business relationship, as required by US AML regulations
• Contact form enquiries — retained for 2 years unless a business relationship develops
• Website analytics data — retained for 13 months in aggregate, anonymised form
• Data is securely deleted or anonymised when retention periods expire

Cookies

This website uses cookies to support essential functionality and understand site usage. We use:

• Essential cookies — required for the site to function correctly (session management, security)
• Analytics cookies — loaded only with your consent, to understand how visitors navigate the site (page views, session duration, bounce rate) — data is aggregated and not used to identify individuals

Analytics cookies load only after you accept them via our cookie consent banner. You can change your choice at any time using the “Cookie preferences” control, or disable non-essential cookies through your browser settings. Declining analytics cookies has no effect on your ability to use this website or engage our services.

Your Rights (CCPA & General)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request details of personal information we have collected about you and how it has been used or shared
• Right to Delete — request deletion of personal information we hold, subject to legal retention requirements
• Right to Opt Out of Sale — we do not sell personal information; this right is not applicable
• Right to Non-Discrimination — exercising your privacy rights will not result in denial of service or different pricing

To submit a rights request: privacy@eiddisolutions.com. We will respond within 45 days as required by CCPA.

Security

We implement appropriate technical and organisational security measures including TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, payment processing handled entirely by PCI-DSS compliant processors, and regular security assessments. No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Third-Party Links

This website may contain links to third-party websites. EIDDI is not responsible for the privacy practices of those websites and recommends reviewing their privacy policies independently before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. For material changes, we will notify active clients by email at least 14 days before the changes take effect.